Privacy Policy for Atlas Stitch
Atlas Stitch is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our online platform and bespoke home furnishings services.
Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Identifiable Information: This includes your name, postal address, email address, phone number, and payment information (e.g., credit card details) when you place an order, request a quote, or engage in consultation for our custom curtain design, made-to-measure production, or installation services.
- Project-Specific Information: Details related to your home furnishing requirements, including measurements, fabric preferences, design specifications, photographic references of your space, and any other information necessary for the custom tailoring of soft furnishings.
- Communication Data: Records of your correspondence with us, including emails, phone calls, and inquiries made through our online forms.
- Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of your visits.
How We Use Your Information
The information we collect is used for the following purposes:
- To process your orders and provide our bespoke home furnishings manufacturing services, including custom curtain design, production, fabric sourcing, and installation.
- To communicate with you regarding your inquiries, quotes, orders, and service updates.
- To personalise your experience and offer tailored product recommendations and design consultations.
- To improve our products, services, and online platform through analytics and feedback.
- To comply with legal obligations and resolve any disputes.
- For internal record keeping and administrative purposes.
Disclosure of Your Information
We may share your personal data with:
- Service Providers: Third-party companies who perform services on our behalf, such as payment processing, delivery services, and IT support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Your Data Protection Rights (GDPR)
As a resident of the United Kingdom, and in compliance with the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure (the right to be forgotten): You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within one month.
Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. This includes using secure servers, encryption for data in transit, and access controls for our internal systems.
Retention of Data
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Atlas Stitch
75 Regents Row
The Curtain Emporium
London, Greater London
SW1P 2BP
United Kingdom